Your APN is your device's ‘Access Point Name’ and you may need to customize your device's APN settings to get access to data with certain Airalo eSIMs. 

If the APN settings are required for your eSIM, you can find the APN details  on your eSIM installation page by going to My eSIMs> Details> Install eSIM/Access Data:

Please follow these steps to set up an APN:

On iOS:

1. Go to Settings on your device

2. Go to Cellular/Mobile Data

3. Select your eSIM under Cellular/Mobile Data Plans

4. Go to Cellular/Mobile Data Network

5. Type the new APN settings in the Cellular/Mobile Data APN field as written in the eSIM installation details (all lower case, all one word) *globaldata is an example. Please note that different eSIMs may require different types of APN. You can learn your eSIM's APN by going to the Install eSIM/Access Data page on your Airalo account. In case the APN is not available, it means that the eSIM's APN is automatically configured. 

6. You can leave the other fields blank  

On Android:

1. Go to Settings on your device

2. Go to the Network & Internet section

3. Go to Mobile Networks

4. Go to Access Point Names 5. Type the new APN settings as written in the eSIM installation details  (all lower case, all one word) [caption

*globaldata is an example. The correct APN settings will be shared with you on your Install eSIM/Access Data page. 

6. You can leave the other fields blank.

If you have any questions, please feel free to contact support.