To keep your Airalo account secure, we notify you when we detect a new login.

If you received an email about a new login, it’s possible you logged in to your account from a new location or from a new device.

We’ll send an email with the date, time, location, and device used for the login — it may also include a verification code that’s required to log in.

What should I do if I receive this email?

If you recognize the login, you don’t need to take any action — just enter the verification code to finish logging in, if required.

If you don’t recognize the login, we recommend resetting your password immediately to secure your account. This will log you out of all devices and prevent any unauthorized access.

What if I can’t find the email with my verification code?

The verification code will be sent to your email used for your Airalo account.

If you can’t find the email, please check your spam, junk, or promotions folder. Sometimes there can be a short delay, so you may need to wait a few minutes. You can also resend the code from the login screen.

If you still don’t receive the code, please contact our support team.

How can I secure my Airalo account?

You can take the following steps to help secure your account:

• Use a strong, unique password and update it regularly.
• Avoid passwords that are easy to guess or contain parts of your name or personal information.
• Make sure your linked email account is secure with a strong password and extra security features like two-factor authentication.
• Check the trusted devices that have access to your Airalo account and remove any you don’t recognize.
• Never share your Airalo login details with anyone.

What should I do if I detect other suspicious activity on my account?

If you detect other suspicious activity on your account, like unrecognized purchases, we recommend you reset your password immediately.

For unrecognized purchases with your account, contact our support team — you may need to provide additional details and information so we can best help you.

If you have any other questions or concerns, you can always reach out. We’re available 24/7 and always happy to help.