If you encounter difficulties connecting your Airalo eSIM to the internet on a Samsung Galaxy device after installation, please ensure that you have completed the Access Data steps for your eSIM. You can find them in your Airalo account:
- OPEN the Airalo app.
- TAP My eSIMs.
- TAP the eSIM you want to install.
- TAP View Instructions.
- LOOK for Access Data instructions.
Before proceeding with the following steps, confirm that the eSIM line is ENABLED and selected for mobile data.
- GO to Settings.
- TAP Connections.
- TAP SIM manager.
- ENSURE that the eSIM is enabled. If not, toggle it ON.
- TAP Mobile data and SELECT your eSIM.
Connect to the Supported Network:
- GO to Settings.
- TAP Connections.
- TAP Mobile networks.
- TAP Network operators.
- TAP your eSIM.
- DISABLE Select automatically.
- SELECT the network specified in your eSIM’s Access Data information.
Update the APN settings (if necessary):
CHECK if you need to modify the APN on your device by opening the Airalo app and viewing your eSIM instructions.
- GO to Settings.
- TAP Connections.
- TAP Mobile networks.
- TAP Access Point Names.
- TAP your eSIM.
- TAP Add.
- ENTER the new APN in the APN field.
- TAP OK.
- ENTER Airalo as the APN's label in the Name field.
- LEAVE the other fields blank.
- TAP the three-dot menu in the upper right corner.
- TAP Save.
- ENSURE that the added APN is selected.
Enabling Data Roaming (if necessary):
CHECK if you need to enable Data Roaming on your device by opening the Airalo app and viewing your eSIM instructions.
- GO to Settings.
- TAP Connections.
- TAP Mobile networks.
- TOGGLE Data Roaming ON or OFF.
After correctly following the instructions above, your Airalo eSIM should be successfully connected to the internet. If you need more assistance, please contact our support team, and we'll be happy to help.
