If you encounter difficulties connecting your Airalo eSIM to the internet on an iOS device after installation, please ensure that you have completed the Access Data steps for your eSIM.

You can find them in your Airalo account:

1. OPEN the Airalo app.
2. TAP My eSIMs.
3. TAP the eSIM you want to install.
4. TAP View Instructions.
5. LOOK for Access Data instructions.

Before proceeding with the following steps, confirm that the eSIM line is ENABLED and selected for cellular/mobile data.

1. GO to Settings.
2. TAP Cellular or Mobile.
3. TAP your eSIM.
4. ENSURE that the eSIM is enabled. If not, toggle it ON.
5. TAP Cellular or Mobile Data and select your eSIM.

Connect to the Supported Network:

1. GO to Settings.
2. TAP Cellular or Mobile.
3. TAP your eSIM.
4. TAP Network Selection.
5. DISABLE Automatic.
6. SELECT the network specified in your eSIM’s Access Data information.

Update the APN settings (if necessary):

CHECK if you need to modify the APN on your device by opening the Airalo app and viewing your eSIM instructions.

1. GO to Settings.
2. TAP Cellular or Mobile.
3. TAP your eSIM.
4. TAP Cellular or Mobile Data Network.
5. ENTER the APN in the APN fields.
6. LEAVE the other fields blank.
7. TAP Reset Settings should the APN be set automatically.

Enable Data Roaming (if necessary):

CHECK if you need to enable Data Roaming on your device by opening the Airalo app and viewing your eSIM instructions.

1. GO to Settings.
2. TAP Cellular or Mobile.
3. TAP your eSIM.
4. TOGGLE Data Roaming ON or OFF.

After correctly following the instructions above, your Airalo eSIM should be successfully connected to the internet. If you need more assistance, please contact our support team, and we'll be happy to help.