If you’ve purchased your device through a mobile network provider or carrier, your device may be network or carrier-locked. This means your provider has placed restrictions on your device that limit your ability to connect to other networks. 

You can’t install an eSIM if your device is network or carrier-locked. If you want to use an eSIM, please contact your mobile network provider or carrier to unlock your device.

If your device has recently been unlocked, your carrier may have disabled eSIM support for a period of time as a security precaution. In these cases, please contact your mobile network provider or carrier to override the device’s security settings.

If you have any questions, please contact support. We’ll be happy to help.